Returns & Exchange information
Returns and Exchanges:
This page is provided as a quick reference to our return and exchanges policy which is embodied in our Terms and Conditions and it is not intended to change, replace or be incorporated into the Terms and Conditions. In any conflict of meaning the Terms and Conditions take precedence.
Made to order goods:
All our products are made especially for you against the order that you have created or agreed with us. Unfortunately we are unable to exchange or refund these goods if there is no fault with them. Please be aware that there is no legal right to a refund in these cases. Please check your dimensions and specifications very carefully before finally placing the order.
Returning unwanted goods:
If there is any fault with Those products You must notify Us by email prior to returning any Goods to Us. We will give You a returns code which must be attached to the Goods returned and inform You of the address to which returned Goods should be sent. If you do this you will be entitled to a full refund of the goods although you do have to pay the cost of returning the goods to us. Any cancelled Goods returned without the relevant returns code attached or Goods sent to the wrong address will not be accepted.
All of our products are warranted for a period of 12 months from the date of delivery. So if you find a fault or manufacturing defect within that time period we will replace or repair the defective goods, at our discretion, free of charge. Where an item is no longer available we will offer a substitute. If we send replacement goods we ask you to dispose the defective goods in a environmentally responsible manner.
Returning goods to us:
Firstly, for whatever reason you need to return goods, please contact us before returning them so we can agree with you the most practical way to ensure your requirements are satisfied. If we ask you to return any goods you need to return them in the same condition in which they were delivered to you, using the original packing materials or an equivalent. Once we have received the returned goods. We will inspect the goods and refund accordingly.